
Victoria Thornber
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Was working now completely refusing to talk to printer it knows is there. Brother online support absolutely useless, you need to be a tech genius to figure it out. Tremendously difficult to set up the first time, worked fine for months, even yesterday. Printer is effectively useless since we use it for phones and tablets. Edit; brother need to actually read the comments. I've already contact support, the issue is clearly your app!
586 people found this review helpful
Brother Industries, Ltd.
14 November 2024
We understand you are experiencing connectivity issues with the Brother Print Service Plugin. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support

ChuckAnn D
Don't know why but my phone always shows the printer grayed out & unavailable. I have the exact same printer in 2 homes, in different states. Having the same issue with both tells me it's the app or printer. This has been an issue for a few months. Sometimes it'll not be grayed out & will work. Most of the time it won't. Never used to have this problem. Was tired of issues with hp printers so I got the Brother printer & it was so easy. Not anymore. Now it's nothing but problems.
186 people found this review helpful
Brother Industries, Ltd.
29 October 2024
We understand you are experiencing issues with the Brother Print Service Plugin not working. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support

D
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Excellent in design, but have to wait ages for it to even recognize the HL-2250DN printer, even immediately after completing a print job. It always says "The Printer is not available right now" when it very much is available. Then after some time, there it is. Brother's other app iPrint&Scan works quickly and perfectly. It's a pity because this app is more convenient as you can print straight from apps. Please fix it.