
Patrick Toonen
- Flag inappropriate
- Show review history
Door panel looses connection every week or so, two if I'm lucky. Have to reset the doorbell to get a change of manually setting up wifi again. And during that tedious wizard I have to choose a new name for the home location, since It moans the current name is already in use. But there is no UI to see or remove those previously registered names! Am I filling up some hidden database, will I hit a limit at some point? What a joke. Oh, the "Rate us" in the settings doesn't work. Gee I wonder why.
2 people found this review helpful
Legrand - Netatmo - Bticino
May 17, 2024
Hello, thank you for your review. I invite you to contact us on https://helpcenter.netatmo.com/hc/ and add the word "appand" in your message, we will help you resolve this situation.
Kate
Netatmo customer service

Dr. Ben de Graaf
Lags, slow playback, no sensitivity settings, no settings for when infrared is turned on. My cam is under a dark overhang, so it goes on way too early. Also gets triggered on audio and wind moving plants, and on precipitation, way too often! Even when only people should be triggering. Also, the AI triggers for humans with animals now (rabbits). This causes notifications to get ignored, so when it's needed you're no longer watching.. But they gave us a dark theme, so I will add a star.
2 people found this review helpful

Mauro Cattaneo
- Flag inappropriate
- Show review history
I have a Bticino 100x16e and in the past it was disconnecting from time to time (with long hours/days disconnected). I was forced every time to reset the device and set up a new home. Finally with newer firmware now all works! But I can't find where to delete old homes I was forced to recreate each time?
4 people found this review helpful
Legrand - Netatmo - Bticino
January 11, 2024
Hello Mauro, thank you for your review. Please contact Legrand Customer Support for further assistance: https://www.legrandintegratedsolutions.com/customer-care
Kate
Netatmo customer service